Privacy Policy

Collective Detailing, 17835 Sky Park Cir Ste H, Irvine, CA 92614. Reach us at collectivedetailing@gmail.com or (480) 381-2500.

• Contact details: your name, phone number and email.
• Vehicle details: make, model, year, color and anything you tell us about its condition.
• Service notes: the service you want, your messages, appointment history, and the condition photos and notes we take at drop-off.
• Payment records: what you paid, when and how. Card payments are handled by our payment processor, and Zelle and Venmo payments by those services, each under its own privacy terms.
• Website data: anonymous counts of how the site is used (see Analytics below).

We collect this when you book, request a quote, call, text or email us, or bring your vehicle in.

To answer your request, schedule and complete your service, send you messages about your appointment and vehicle, take payment, keep service and warranty records, and run this website. We send marketing messages only if you have agreed to receive them, and you can opt out at any time.

Our online booking page and quote form are provided by Strata CRM, the scheduling and customer-management software we use. When you submit a form, your details go to Strata CRM, which stores and processes them on our behalf as our service provider, not for its own purposes. The forms load from Strata CRM’s servers, so it also receives technical information such as your IP address when a form appears on your screen.

We use Cloudflare Web Analytics, which counts page views and measures how fast pages load. It sets no cookies, does not track you across sites and does not identify you.

If we turn on Google Analytics, it uses cookies and similar technology to count visits and show us which pages are useful. Google receives information such as your approximate location, device and browser type, the pages you view and how you arrived. We use this only in aggregate to improve the site. You can block cookies in your browser or use Google’s opt-out add-on at https://tools.google.com/dlpage/gaoptout.

Only the service providers that help us run the business: Strata CRM for bookings and customer records, our payment processor, Cloudflare, which hosts this site and provides the analytics above, and Google if Google Analytics is on. We may also disclose information when the law requires it, or to protect our rights in a dispute about a service.

We do not sell your personal information, and we do not share it for targeted advertising. We do not share your phone number or text consent with anyone for their own marketing.

We keep customer and service records, including condition photos, for as long as you are a customer and afterwards for as long as we need them for warranty claims, tax and legal records. Quote requests that never become a booking are kept only as long as they are useful for following up. We then delete or anonymize the information.

California’s privacy law (the CCPA) applies to businesses above certain size thresholds, which a shop our size may not meet. We honor these requests from any customer anyway:

• Know: ask what personal information we hold about you and how we use it.
• Delete: ask us to delete it.
• Correct: ask us to fix anything that is wrong.
• Opt out: we do not sell or share your information, so there is nothing to opt out of, but you can always ask us to stop marketing to you.
• Equal service: we will never treat you differently for asking.

To ask, email collectivedetailing@gmail.com or call (480) 381-2500. We will confirm your identity by matching the contact details we have on file, and reply within 45 days. Someone you authorize can ask for you. We may keep records the law requires, or that we need for an open warranty claim or a balance due.

We use reasonable measures to protect your information, and we limit access to the people and providers who need it to serve you. No system is perfectly secure.

This site and our services are for vehicle owners and are not directed at children.