Terms & Conditions

Collective Detailing
Last Updated: September 1, 2025

By booking a service with Collective Detailing, you agree to the following Terms and Conditions. These policies are designed to protect both the client and our business, ensure quality standards, and set clear expectations.

1. Services Provided

Collective Detailing offers high-end automotive detailing, including but not limited to:

  • Paint correction

  • Ceramic coating

  • Paint protection film (PPF)

  • Interior detailing

  • Maintenance packages

  • Mobile and in-shop appointments

Service offerings, timelines, and pricing may vary depending on vehicle condition, size, and location. We reserve the right to decline any vehicle or job at our discretion.

2. Appointments, Deposits & Cancellations

  • Booking: All appointments must be scheduled in advance. Certain services may require a consultation prior to booking.

  • Short-Notice Appointments: Any appointment booked within 24 hours of the scheduled time is considered final and non-refundable once confirmed. Rescheduling or cancellation may not be permitted, depending on availability.

  • Deposits: A deposit may be required to reserve your appointment. Deposits are non-refundable unless canceled at least 24 hours in advance.

  • Cancellations: You must cancel or reschedule at least 24 hours prior to your appointment. Late cancellations or no-shows may result in forfeiture of your deposit or a cancellation fee.

  • Late Arrivals: Arriving more than 15 minutes late without notice may lead to shortened service time or cancellation without refund.

3. Payment & Pricing

  • Estimates: Quotes are based on the condition of your vehicle at the time of booking. Final pricing may change after on-site inspection.

  • Payment Due: Payment is due in full upon completion of services unless stated otherwise in writing.

  • Accepted Payments: We accept cash, debit/credit cards, and select mobile payment apps (Zelle, Venmo, etc.).

  • Non-Payment: We reserve the right to retain possession of the vehicle until full payment is received. A daily storage fee may apply.

4. Refunds & Corrections

Your satisfaction matters, and we will always aim to deliver exceptional work. However, due to the nature of detailing and customization:

  • If you are not satisfied, you must notify us within 24 hours of service completion.

  • We will first offer to correct or adjust the issue at no additional charge.

  • If a correction is not possible or reasonable, a partial or full refund may be offered at our discretion.

  • Refunds are not available for:

    • Pre-existing damage or imperfections

    • Unrealistic expectations

    • Improper maintenance after service (e.g. improper washing after ceramic coating)

    • Changes in personal preference after work has been completed

5. Liability & Customer Responsibilities

  • Pre-Existing Damage: We are not responsible for any damage that existed prior to service. A visual inspection may be conducted and documented before we begin.

  • Paint Sensitivity: Vehicles with aftermarket paint, wraps, or poor prior repairs may be more vulnerable to damage during cleaning or polishing. By proceeding, you accept this risk.

  • Interior Belongings: Remove all valuables and personal belongings. We are not liable for lost, damaged, or stolen items left in your vehicle.

  • Aftercare: You are responsible for following our aftercare instructions. Neglecting proper maintenance (especially for ceramic coatings or PPF) may void any warranties or guarantees.

6. Ceramic Coating & PPF Specifics

  • Ceramic coatings and PPF installations require curing time and proper maintenance.

  • Results vary depending on paint condition, environment, and care.

  • Minor imperfections (e.g. dust nibs, edges, or lift lines) are considered normal within industry standards.

  • Any warranties provided are only valid with proof of proper care. Improper washing or neglect will void all warranties.

7. Vehicle Storage

  • Vehicles must be picked up promptly once service is complete.

  • After 24 hours, a $50/day storage fee may apply unless otherwise agreed.

  • Vehicles left more than 7 days without communication may be considered abandoned and towed at the owner’s expense.

8. Media & Marketing

  • We may take photos/videos of your vehicle before, during, or after service for marketing, training, or documentation purposes.

  • By booking, you grant Collective Detailing permission to use this content on our website, social media, or promotional materials.

  • If you do not want your vehicle shared publicly, please inform us in writing prior to your appointment.

9. Limitation of Liability

By using our services, you agree that:

  • Our maximum liability for any claim shall not exceed the amount you paid for the service in question.

  • We are not responsible for incidental, indirect, or consequential damages (e.g. resale value, emotional distress, or loss of use).

  • Any damage claims must be reported before leaving our facility or within 24 hours. Claims after this period will not be accepted.

10. Legal & Jurisdiction

These Terms are governed by the laws of the State of California. Any legal disputes shall be handled exclusively in Orange County, California. You waive any right to participate in a class action against Collective Detailing.

11. Policy Updates

These Terms and Conditions are subject to change at any time without notice. It is your responsibility to review them before each service.

12. Data & Privacy

We respect your privacy and are committed to protecting your personal information.

  • Information Collected: When you book a service, we may collect personal information such as your name, phone number, email address, home/shop address (for mobile services), vehicle details, and payment information.

  • How It’s Used: This data is used solely to schedule and complete your services, provide customer support, send appointment confirmations or follow-ups, and deliver relevant updates or promotions from Collective Detailing.

  • Payment Security: We do not store full credit/debit card details. All payments are processed through secure, third-party systems.

  • Data Sharing: We do not sell, rent, or share your information with third parties for marketing purposes. We may share limited information with trusted partners only when necessary to deliver services (e.g., payment processors or insurance providers in the event of a claim).

  • Photos & Content: Any vehicle images used for marketing or documentation purposes will never include personally identifying information unless you give explicit written consent.

  • Your Rights: You may request to view, edit, or delete your personal data stored by us at any time by contacting us directly.

By using our services, you consent to the collection and use of your information as outlined above.

13. Ceramic Coating Warranty & Terms

Thank you for choosing The Collective Detailing for your vehicle protection needs. Our ceramic coatings are designed to provide long-lasting gloss, hydrophobic performance, and defense against environmental damage. To ensure your investment is protected, we offer the following warranty terms based on the package selected.

1. 3-Year Standard Package Warranty

  • Coverage: Guarantees the coating will maintain its gloss, hydrophobic properties, and minor chemical etch resistance for 3 years.

  • Conditions: The warranty applies to product defects or improper application only. Normal wear or lack of proper maintenance is not covered.

  • Remedy: In the event of a valid warranty claim, Collective Detailing will repair or reapply the coating at no cost.

2. 5-Year Premium Package Warranty

  • Coverage: Guarantees coating performance—including gloss, hydrophobic properties, and protection against UV damage, etching, and contaminants—for 5 years, provided the vehicle is maintained according to our recommended maintenance schedule.

  • Maintenance Requirement: Annual inspections and wash/maintenance according to Collective Detailing’s care guidelines. Failure to follow maintenance may void the warranty.

  • Additional Benefit: Includes one complimentary spot repair or touch-up within the 5-year period if necessary.

3. 7+ Year Signature Package Warranty

  • Coverage: Guarantees ultra-deep gloss, extreme surface hardness, and protection against UV rays, chemical etching, scratches, and environmental wear for up to 10 years with proper annual maintenance. Minimum coverage period is 7 years.

  • Maintenance Requirement: Annual inspections and maintenance at Collective Detailing, including cleaning and any recommended top-ups, are required to maintain warranty validity.

  • Additional Benefit: Periodic touch-ups or repairs are included if loss of performance occurs under normal use conditions.

14. Exterior Maintenance Plan Terms

Service Scope & Limitations

The Exterior Maintenance Plan includes the services listed in your selected plan:

  • Foam pre-wash and hand wash

  • Full wheel and tire cleaning with dressing

  • Door and trunk seal cleaning

  • Exterior window cleaning

  • Finishing ceramic protection layer

  • Interior vacuuming (floor mats & visible debris only)

This plan does not include paint correction, deep interior detailing, paint decontamination, engine bay cleaning, or paint protection film (PPF) unless specifically added as an upgrade.

15. Appointment Scheduling

  • Clients are responsible for booking their own maintenance appointments.

  • Each plan includes 2 or 3 appointments per month, based on the plan selected.

  • Appointments must be booked within the active billing month; unused visits do not roll over.

  • Appointments are available on a first-come, first-served basis — early booking is encouraged.

  • Plan members receive priority booking access, with preferred scheduling ahead of non-members

16. Billing & Membership Terms

  • New Members:
    Your first payment is charged at signup, which activates your plan immediately. You can begin booking your services for the current billing period. After your initial month, your plan will rebill automatically on the 1st of each month to align with our standard cycle.

  • Prorated Billing for New Members

    If you join the plan midway through a billing cycle, your payment and services for that first partial month will be adjusted fairly:

    • 2x/month Plan:

      • Join halfway through the month → Pay approximately half the monthly fee

      • Receive 1 service instead of 2 for that month

    • 3x/month Plan:

      • Join halfway through the month → Pay approximately two-thirds of the monthly fee

      • Receive 2 services instead of 3 for that month

    Full billing and service benefits will begin on the 1st of the following month, with your membership aligned to the standard billing cycle.

  • Active Members:
    All ongoing plans are billed on the 1st of each month. Payment must be successfully processed to maintain access to service booking and member benefits.

  • Plan Use:
    You are responsible for scheduling your included services (2 or 3 visits/month depending on your plan). Appointments must be used within the same billing cycle and do not carry over.

  • Cancellation Policy:
    Plans can be canceled at any time through your client portal or by contacting us directly.

    • Cancellations apply to the next billing cycle — your plan remains active through the current paid month.

    • No partial refunds will be issued for unused services within a billing period.

  • Missed Payments:
    If payment is not received by the 3rd of the month, your plan will be paused and booking access will be restricted until your account is current.

17. Cancellation, No-Show & Reschedule Policy

To ensure fairness and protect technician availability:

  • Cancellations or reschedules require at least 24 hours’ notice.

  • Appointments missed or canceled with less than 24 hours' notice are forfeited.

  • One (1) reschedule is allowed per month with proper notice.

  • No refunds or credits will be issued for missed or unused appointments.

18. Membership Flexibility

  • Clients may cancel or pause their membership at any time with 30 days’ written notice.

  • Cancellation will take effect at the end of the current billing cycle.

  • Partial refunds for unused services during an active month will not be issued.

19. Vehicle Condition & Responsibility

  • Clients must disclose any pre-existing damage or unusual contamination (tree sap, concrete, etc.) that may impact service.

  • Collective Detailing is not responsible for pre-existing issues or damage caused by environmental exposure or aftermarket modifications.

20. Liability

All care is taken during each service using professional methods and products. However, Collective Detailing is not liable for incidental damage resulting from pre-existing conditions, poor paintwork, or environmental contaminants beyond our control.