Terms & Conditions

Collective Detailing
Last Updated: March 1, 2026

By booking a service with Collective Detailing, you agree to the following Terms and Conditions. These policies are designed to protect both the client and our business, ensure quality standards, and set clear expectations.

1. Services Provided

Collective Detailing offers high-end automotive detailing services including, but not limited to:

  • Paint correction

  • Ceramic coating

  • Paint protection film (PPF)

  • Interior detailing

  • Maintenance packages

  • Mobile and in-shop appointments

Service offerings, timelines, and pricing may vary depending on vehicle condition, size, and location. Collective Detailing reserves the right to decline any vehicle or service at our discretion.

2. Appointments, Deposits & Cancellations

Appointments

All services are by appointment only and must be scheduled in advance. Certain services may require a consultation prior to confirming the booking.

Deposits

A deposit may be required to secure your appointment and will be applied toward the total service cost. Deposits are non-refundable and appointments are not confirmed until the required deposit has been received.

Cancellations

Clients must cancel or reschedule at least 24 hours prior to the scheduled appointment time. Cancellations made within 24 hours or failure to appear may result in forfeiture of the deposit.

Rescheduling

Appointments rescheduled may require a new deposit to secure the new date. The new deposit will be applied toward the final service balance.

Late Arrivals

Arriving more than 30 minutes late without notice may result in the appointment being shortened, rescheduled, or cancelled at our discretion.

3. Payment & Pricing

Estimates

Quotes are based on the condition of your vehicle at the time of booking. Final pricing may change after inspection of the vehicle.

Payment Due

Payment is due in full upon completion of services unless otherwise agreed in writing.

Accepted Payments

We accept:

  • Cash

  • Debit / credit cards

  • Zelle

  • Venmo

  • Other approved payment methods

Collective Detailing reserves the right to retain possession of the vehicle until full payment has been received.

4. Refunds & Corrections

Your satisfaction matters and we aim to deliver exceptional results. However, due to the nature of detailing:

If you are not satisfied with a service, you must notify us within 24 hours of completion.

We will first attempt to correct the issue at no additional charge.

Refunds, if issued, are at the sole discretion of Collective Detailing.

Refunds will not be provided for:

  • Pre-existing damage or defects

  • Vehicle condition limitations

  • Improper maintenance after service

  • Unrealistic expectations

  • Change of mind after service completion

5. Liability & Customer Responsibilities

Pre-Existing Damage

Collective Detailing is not responsible for damage that existed prior to service. A visual inspection may be performed before work begins.

Paint Sensitivity

Vehicles with aftermarket paint, wraps, or previous repairs may be more vulnerable to damage during polishing or cleaning. By authorizing service, you acknowledge and accept this risk.

Interior Belongings

Clients must remove all valuables and personal belongings from the vehicle. Collective Detailing is not responsible for lost or damaged items left inside the vehicle.

Aftercare

Clients are responsible for following any aftercare instructions provided. Improper maintenance may void warranties or guarantees.

6. Ceramic Coating & PPF Services

Ceramic coating and PPF installations require proper curing time and maintenance.

Results may vary depending on:

  • Paint condition

  • Environmental exposure

  • Vehicle maintenance

Minor imperfections such as dust particles, film edges, or slight lift lines may occur and are considered normal within industry standards.

Failure to follow recommended maintenance procedures may void warranties.

7. Ceramic Coating Warranty

Warranty coverage varies depending on the coating package selected.

3-Year Standard Package

Guarantees coating gloss, hydrophobic properties, and resistance to minor chemical contamination for 3 years. Coverage applies only to product defects or improper application.

5-Year Premium Package

Provides protection against UV damage, environmental contamination, and loss of hydrophobic performance for 5 years with proper maintenance.

One complimentary touch-up repair may be included if needed.

7+ Year Signature Package

Provides protection for 7–10 years depending on maintenance. Annual inspections and proper care are required to maintain warranty eligibility.

8. Vehicle Storage

Vehicles must be picked up promptly once service is completed.

Vehicles left more than 24 hours after completion may incur a $50 per day storage fee unless otherwise arranged.

Vehicles left more than 7 days without communication may be considered abandoned and may be towed at the owner’s expense.

9. Media & Marketing

Collective Detailing may photograph or record vehicles before, during, or after service for marketing, training, or documentation purposes.

By booking services, you grant Collective Detailing permission to use this content on:

  • Website

  • Social media

  • Marketing materials

If you prefer that your vehicle not be featured publicly, you must notify us in writing prior to your appointment.

10. Limitation of Liability

To the maximum extent permitted by law:

Collective Detailing’s liability for any claim will not exceed the amount paid for the service performed.

Collective Detailing is not responsible for indirect or consequential damages, including loss of use, resale value, or other financial losses.

Any damage claims must be reported before leaving the facility or within 24 hours of service completion.

11. Exterior Maintenance Plan Terms

Maintenance plans may include:

  • Foam pre-wash and hand wash

  • Wheel and tire cleaning with dressing

  • Door and trunk seal cleaning

  • Exterior window cleaning

  • Ceramic protection layer

  • Light interior vacuum (floor mats and visible debris)

Plans do not include paint correction, deep interior cleaning, paint decontamination, engine bay cleaning, or PPF unless purchased as an upgrade.

12. Appointment Scheduling (Maintenance Plans)

Clients are responsible for scheduling their own maintenance visits.

Plans include 2 or 3 visits per month depending on the plan selected.

Appointments:

  • Must be used within the active billing cycle

  • Do not roll over

  • Are scheduled first-come, first-served

Maintenance members receive priority booking access when available.

13. Billing & Membership Terms

Membership plans operate on a monthly billing cycle.

The first payment activates the plan immediately. Memberships automatically renew on the 1st of each month.

If joining mid-month, pricing and services may be prorated for the initial billing period.

Payments must be successfully processed to maintain active membership status.

14. Membership Cancellation

Memberships may be cancelled at any time.

Cancellation will apply to the next billing cycle and the plan will remain active until the end of the current paid month.

No partial refunds will be issued for unused services within an active billing period.

15. Missed Appointments

To maintain scheduling fairness:

  • 24 hours notice is required for cancellations or rescheduling.

  • Appointments missed or cancelled within 24 hours may be forfeited.

No refunds or credits will be issued for missed appointments.

16. Privacy & Data Protection

Collective Detailing respects your privacy and protects your personal information.

Information collected may include:

  • Name

  • Phone number

  • Email address

  • Address (for mobile services)

  • Vehicle details

  • Payment information

This information is used only for scheduling, communication, and completing services.

Collective Detailing does not sell or distribute personal data to third parties.

Payments are processed through secure third-party payment providers.

17. Legal Jurisdiction

These Terms and Conditions are governed by the laws of the State of California.

Any legal disputes shall be handled in Orange County, California.

18. Policy Updates

Collective Detailing reserves the right to update these Terms and Conditions at any time without prior notice.

Clients are responsible for reviewing the most current version before booking services.