Terms & Conditions

Collective Detailing
Last Updated: July 1, 2025

By booking a service with Collective Detailing, you agree to the following Terms and Conditions. These policies are designed to protect both the client and our business, ensure quality standards, and set clear expectations.

1. Services Provided

Collective Detailing offers high-end automotive detailing, including but not limited to:

  • Paint correction

  • Ceramic coating

  • Paint protection film (PPF)

  • Interior detailing

  • Maintenance packages

  • Mobile and in-shop appointments

Service offerings, timelines, and pricing may vary depending on vehicle condition, size, and location. We reserve the right to decline any vehicle or job at our discretion.

2. Appointments, Deposits & Cancellations

  • Booking: All appointments must be scheduled in advance. Certain services may require an in-person or virtual consultation.

  • Deposits: A deposit may be required to reserve your appointment. Deposits are non-refundable unless canceled at least 24 hours before the scheduled time.

  • Cancellations: You must cancel or reschedule at least 24 hours in advance. Late cancellations or no-shows may result in a cancellation fee or loss of deposit.

  • Late Arrivals: Arriving more than 15 minutes late may reduce the time we can spend on your vehicle or result in cancellation.

3. Payment & Pricing

  • Estimates: Quotes are based on the condition of your vehicle at the time of booking. Final pricing may change after on-site inspection.

  • Payment Due: Payment is due in full upon completion of services unless stated otherwise in writing.

  • Accepted Payments: We accept cash, debit/credit cards, and select mobile payment apps (Zelle, Venmo, etc.).

  • Non-Payment: We reserve the right to retain possession of the vehicle until full payment is received. A daily storage fee may apply.

4. Refunds & Corrections

Your satisfaction matters, and we will always aim to deliver exceptional work. However, due to the nature of detailing and customization:

  • If you are not satisfied, you must notify us within 24 hours of service completion.

  • We will first offer to correct or adjust the issue at no additional charge.

  • If a correction is not possible or reasonable, a partial or full refund may be offered at our discretion.

  • Refunds are not available for:

    • Pre-existing damage or imperfections

    • Unrealistic expectations

    • Improper maintenance after service (e.g. improper washing after ceramic coating)

    • Changes in personal preference after work has been completed

5. Liability & Customer Responsibilities

  • Pre-Existing Damage: We are not responsible for any damage that existed prior to service. A visual inspection may be conducted and documented before we begin.

  • Paint Sensitivity: Vehicles with aftermarket paint, wraps, or poor prior repairs may be more vulnerable to damage during cleaning or polishing. By proceeding, you accept this risk.

  • Interior Belongings: Remove all valuables and personal belongings. We are not liable for lost, damaged, or stolen items left in your vehicle.

  • Aftercare: You are responsible for following our aftercare instructions. Neglecting proper maintenance (especially for ceramic coatings or PPF) may void any warranties or guarantees.

6. Ceramic Coating & PPF Specifics

  • Ceramic coatings and PPF installations require curing time and proper maintenance.

  • Results vary depending on paint condition, environment, and care.

  • Minor imperfections (e.g. dust nibs, edges, or lift lines) are considered normal within industry standards.

  • Any warranties provided are only valid with proof of proper care. Improper washing or neglect will void all warranties.

7. Vehicle Storage

  • Vehicles must be picked up promptly once service is complete.

  • After 24 hours, a $50/day storage fee may apply unless otherwise agreed.

  • Vehicles left more than 7 days without communication may be considered abandoned and towed at the owner’s expense.

8. Media & Marketing

  • We may take photos/videos of your vehicle before, during, or after service for marketing, training, or documentation purposes.

  • By booking, you grant Collective Detailing permission to use this content on our website, social media, or promotional materials.

  • If you do not want your vehicle shared publicly, please inform us in writing prior to your appointment.

9. Limitation of Liability

By using our services, you agree that:

  • Our maximum liability for any claim shall not exceed the amount you paid for the service in question.

  • We are not responsible for incidental, indirect, or consequential damages (e.g. resale value, emotional distress, or loss of use).

  • Any damage claims must be reported before leaving our facility or within 24 hours. Claims after this period will not be accepted.

10. Legal & Jurisdiction

These Terms are governed by the laws of the State of California. Any legal disputes shall be handled exclusively in Orange County, California. You waive any right to participate in a class action against Collective Detailing.

11. Policy Updates

These Terms and Conditions are subject to change at any time without notice. It is your responsibility to review them before each service.

12. Data & Privacy

We respect your privacy and are committed to protecting your personal information.

  • Information Collected: When you book a service, we may collect personal information such as your name, phone number, email address, home/shop address (for mobile services), vehicle details, and payment information.

  • How It’s Used: This data is used solely to schedule and complete your services, provide customer support, send appointment confirmations or follow-ups, and deliver relevant updates or promotions from Collective Detailing.

  • Payment Security: We do not store full credit/debit card details. All payments are processed through secure, third-party systems.

  • Data Sharing: We do not sell, rent, or share your information with third parties for marketing purposes. We may share limited information with trusted partners only when necessary to deliver services (e.g., payment processors or insurance providers in the event of a claim).

  • Photos & Content: Any vehicle images used for marketing or documentation purposes will never include personally identifying information unless you give explicit written consent.

  • Your Rights: You may request to view, edit, or delete your personal data stored by us at any time by contacting us directly.

By using our services, you consent to the collection and use of your information as outlined above.